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Terms of Use
1. INTRODUCTION
These terms of use describe the rules of use that apply to USERS, who access and use the functionalities and services of the Yinflow.Life website (available at https://yinflow.life), owned by YINFLOW LTDA, a legal entity governed by Private Law, registered with the CNPJ under number 42,516,954/0001-00, established at Avenida Brigadeiro Faria Lima, No. 2369, Conj. 1102 - Neighborhood: Jardim Paulistano, São Paulo/SP - CEP 01452922, and other affiliated, partner and affiliated institutions, which are also undertake to adhere to these terms of use and to Privacy Policy by YINFLOW LTDA.
This Terms of Use is in line with our Privacy Policy, prepared in accordance with Federal Law No. 12,965 of April 23, 2014 (Civil Framework of the Internet) and Federal Law No. 13,709, of August 14, 2018 (Personal Data Protection Act).
This Terms of Use is in line with our Privacy Policy, prepared in accordance with Federal Law No. 12,965 of April 23, 2014 (Civil Framework of the Internet) and Federal Law No. 13,709, of August 14, 2018 (Personal Data Protection Act).
2. Conditions for Using and Accessing Our Services
2.1. To use and access our services, you must necessarily:
- be over 18 years of age, or be duly represented and/or assisted and have the power to comply with the obligations set out here;
- accept our Privacy Policy;
- be aware that your data will be trafficked, with due caution, between various platforms and servers; and
- accept these Terms of Use.
2.2. That said, by accessing this site, we consider that you are a capable agent and are acting in full good faith, committing yourself to using the site in accordance with the terms of use described here. Do not continue to use Yinflow.Life services if you disagree with the terms and conditions of this agreement.
2.3. The use of the site is conditioned on the acceptance of all the conditions set out here. By joining the use of the Yinflow.Life website, the user:
- You consent to the processing of personal data in accordance with these terms and ours Privacy Policy;
- Confirm the veracity of the information provided in the registration when doing so; and
- Authorizes the receipt of system messages regarding technical interruptions, updates to the Terms of Use, new features, marketing information, requests for evaluations, confirmation of appointments, and other similar communications.
2.4. To use the services, the user must meet the following technical conditions:
- Have Internet access; and
- Use one of the following updated browsers: Firefox, Chrome, Safari, Internet Explorer, or Opera.
2.5. Users undertake to use the content and services offered by Yinflow.Life in a legal and ethical manner, abstaining from:
- Disseminate content that is illegal, violent, pornographic, racist, offensive, or that incites crimes.
- Introduce viruses or perform actions that may compromise the integrity of electronic systems.
- Access the email accounts of other users or restricted areas of Yinflow.Life systems or third parties.
- Violate intellectual property rights or confidentiality of information.
- Reproduce, copy, distribute, or modify content without proper authorization.
- Collect data for unauthorized advertising purposes.
3. Preliminary Clarifications
To facilitate your experience and provide excellent care, this platform's fundamental mission is to connect patients and health professionals through this proprietary platform (Yinflow.Life), in which we use an integration of virtual technologies for scheduling, health data management and remote service via digital video and/or face-to-face technology according to the opportunity and convenience of doctors, health professionals and patients.
4. If You Are a Patient (Non-Health Professional User Using Our Platform)
4.1. If you are a patient, or a user of our platform seeking information from a health professional to schedule medical appointments and therapy sessions, we inform you that the purposes of treatment and use of your data are specified in our Privacy Policy.
4.2. When you schedule a medical appointment or consultation session on our platform, your personal data is processed and shared as specified in our Privacy Policy.
4.3. When using our platform, you will be subject to the terms specified in our Privacy Policy during scheduling and participation in appointments. When using direct communication channels with health professionals, such as e-mail, WhatsApp and their phone/cell phone, the privacy of these data will be based on the health professional's privacy policy.
4.2. When you schedule a medical appointment or consultation session on our platform, your personal data is processed and shared as specified in our Privacy Policy.
4.3. When using our platform, you will be subject to the terms specified in our Privacy Policy during scheduling and participation in appointments. When using direct communication channels with health professionals, such as e-mail, WhatsApp and their phone/cell phone, the privacy of these data will be based on the health professional's privacy policy.
5. User Comments and Testimonials
5.1. You may have the right to post comments and testimonials about your experiences as a user of the services on our site and you have all the licenses and consents to do so. However, please be aware that you are responsible for such comments. Please be aware that your comments must not invade any intellectual property, including the moral rights, copyrights, patents, or trademarks of third parties.
5.2. Your comments must not contain defamatory, libelous, offensive, indecent, or otherwise unlawful material, or that invades privacy.
5.3. Your comments will not be used to solicit or promote business, or to present commercial activities or illegal activities.
5.4. You, by means of this consent, grant Yinflow.Life a non-exclusive license to use, reproduce, moderate, and authorize others to use, reproduce, and moderate any of your comments in any form, format, or media.
5.2. Your comments must not contain defamatory, libelous, offensive, indecent, or otherwise unlawful material, or that invades privacy.
5.3. Your comments will not be used to solicit or promote business, or to present commercial activities or illegal activities.
5.4. You, by means of this consent, grant Yinflow.Life a non-exclusive license to use, reproduce, moderate, and authorize others to use, reproduce, and moderate any of your comments in any form, format, or media.
6. Exclusion of Warranties and Liability
6.1. The content of the site is merely informational and does not guarantee the completeness, veracity, or usefulness of the information for a specific purpose.
6.2. Yinflow.Life is not responsible for:
6.2. Yinflow.Life is not responsible for:
- Impossibility of accessing the site or lack of accuracy of the contents.
- Presence of viruses or other elements in the content.
- As a result of illegal actions or a breach of terms of this document.
6.3. Links on our site are informational only, and Yinflow.Life is not responsible for the operation or accessibility of linked sites.
6.4. The safe and correct use of the site is the sole responsibility of the user, including the maintenance of their access devices and the security of their credentials.
6.4. The safe and correct use of the site is the sole responsibility of the user, including the maintenance of their access devices and the security of their credentials.
7. Data Protection
The provision of personal data and images of users is necessary for the operation of the platform's services. Yinflow.Life protects this information and ensures that users can correct, edit, and supplement their data.
For more details, see Privacy Policy.
For more details, see Privacy Policy.
8. Procedure in the Case of Illegal Activities
If any user or third party identifies illegal activities or inappropriate use of content on the web pages linked to the site, they must inform Yinflow.Life, detailing the alleged violations.
9. LINKS
Yinflow.life has not reviewed all of the sites linked to its site and is not responsible for the content of any linked site. The inclusion of any link does not imply endorsement by Yinflow.life of the site. Use of any linked site is at the user's own risk.
10. MODIFICATIONS
Yinflow.Life may revise these site terms of service at any time without notice. By using this site, you agree to be bound by the current version of these terms of service.
11. DISCLAIMER
8.1 The materials on the website of Yinflow.Life about its services and partners are provided 'as is'. Yinflow.life makes no warranties, express or implied, and hereby disclaims and negates all other warranties, including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
8.2 In addition, the Yinflow.life does not guarantee or make any representation regarding the accuracy, probable results, or reliability of the use of the services displayed on its site, whether its own or those of third parties, or otherwise linked to this site.
8.2 In addition, the Yinflow.life does not guarantee or make any representation regarding the accuracy, probable results, or reliability of the use of the services displayed on its site, whether its own or those of third parties, or otherwise linked to this site.
12. APPLICABLE LAW
These Terms of Use will be governed by current Brazilian law, and communications will take place in Portuguese.
13. BRACKET
In case of problems or difficulties while using the site, the user must contact Yinflow.Life support via email suporte@yinflow.life.
Privacy Policy
1. INTRODUCTION
This Privacy Policy describes how YINFLOW LTDA, a legal entity governed by Private Law, registered with the CNPJ under number 42.516.954/0001-00, established at Avenida Brigadeiro Faria Lima, No. 2369, Conj. 1102 - Neighborhood: Jardim Paulistano, São Paulo/SP - CEP 01452922, collects, uses and protects the personal data of USERS who access and use the features and services of the Yinflow.Life website (available at https://yinflow.life). This policy complies with Federal Law No. 12,965 of April 23, 2014 (Internet Civil Framework) and Federal Law No. 13,709, of August 14, 2018 (Personal Data Protection Act).
2. DATA COLLECTION AND USE
2.1. We obtain your personal data through your registration carried out at the time of your registration or use of our services. When you register on our platform or app, we ask you to provide basic data, including your name, email address.
2.2. You can also add information that includes, but is not limited to:
- Demographic Data
- Name
- Last Name
- Marital status
- Birthdate
- CPF
- Address Data
- Townships
- Townships
- Address
- Number
- District
- State
- Health Data
- SOAP Form: Subjective, Objective, Assessment, Action Plan
- Outcome of the episode
- Prescriptions
- a. Name
- b. Dosage
- c. Continued use
- Referrals
- Description
- Specialty
- Reference Information
- Exam requests
- Description of the request
- Remark
- Procedure
- a. Name
- b. Group
- c. Subgroup
- d. Observation
- Docs
- Recipe
- Exams
- Proof of residence
- Identity documents (RG, CPF, CNH)
- Attestation
- Boards Mural
2.3. The use of our services can take place through our website or mobile application. Our services allow: scheduling an appointment with specialists, evaluating your experience, verifying the history of your visits, and managing your user account. From your user account on the mobile app, you can manage push notifications and other system notifications.
2.4. The data will be stored on our platform and transferred to the health professional and/or the clinic that employs the specialist. Once your personal data is transferred to the health professional or establishment, the latter becomes, in accordance with the legislation, a data controller who will process your personal data for their own purposes.
2.4. The data will be stored on our platform and transferred to the health professional and/or the clinic that employs the specialist. Once your personal data is transferred to the health professional or establishment, the latter becomes, in accordance with the legislation, a data controller who will process your personal data for their own purposes.
3. Data Sharing
3.1. We may share your personal data with other companies that operate data for Yinflow.Life under contractually established privacy protection clauses, solely for the purpose of providing services to you. However, we don't share or sell your SMS opt-in option or your phone number for SMS purposes.
3.2. Examples of data operator categories include:
3.2. Examples of data operator categories include:
- Cloud hosting and server maintenance providers
- Communication tools
- Customer support tools
- External advisors, auditors, or advisors
- Health insurance companies and operators, payment service providers, banks, credit reference and fraud prevention agencies, and insurance companies
- IT companies that provide us with software and similar services
- Companies that authorize appointments and procedures through health plan operators
- Companies that allow the issuance of revenues, electronic prescriptions, and invoices
3.3. We may share data in order to meet legal requirements, to enforce our policies, to contact judicial or regulatory authorities, when required by applicable law, and to protect our rights and property.
3.4. We may also share your personal information with other business entities if we plan to merge, receive investments, or be acquired by a business entity.
4. Anonymized Data
4.1. Sensitive data, in particular, the health data that you provide to us will be anonymized. Anonymization is a data processing technique that removes or modifies data that can identify a person, resulting in anonymized information that cannot be associated with a specific individual.
4.2. By analyzing anonymized data, we can create safe and useful products and features for you, based on a better understanding of the needs and preferences of our users. We may also share anonymized data with others, without compromising the privacy of our customers.
4.3. Some of our providers (data operators) are based outside Brazil, however, in order to transfer your personal data to third countries, we always guarantee that these transfers meet the security requirements of the Personal Data Protection (LGPD), Law No. 13,709, of 14/08/2018.
4.2. By analyzing anonymized data, we can create safe and useful products and features for you, based on a better understanding of the needs and preferences of our users. We may also share anonymized data with others, without compromising the privacy of our customers.
4.3. Some of our providers (data operators) are based outside Brazil, however, in order to transfer your personal data to third countries, we always guarantee that these transfers meet the security requirements of the Personal Data Protection (LGPD), Law No. 13,709, of 14/08/2018.
5. Personal Data Processing Time
5.1. At any time, if you have any questions about your personal data, you can contact us through our communication channels. You have the right to request the deletion of the submitted data at any time, by e-mail: dpo@yinflow.life or by mail to our address.
5.2. We will only keep the information we collect about you for as long as necessary for the purposes set out above or as necessary to comply with any legal obligations to which we are subject.
5.3. The period for which we will have information about you will vary depending on the type of information and the purposes for which we use it. In general, we will keep our records for up to 5 years after you end your relationship with us in order to comply with our legal obligations. For more details, see the following table:
5.2. We will only keep the information we collect about you for as long as necessary for the purposes set out above or as necessary to comply with any legal obligations to which we are subject.
5.3. The period for which we will have information about you will vary depending on the type of information and the purposes for which we use it. In general, we will keep our records for up to 5 years after you end your relationship with us in order to comply with our legal obligations. For more details, see the following table:
| Purpose of processing | Retention period |
|---|---|
| Providing you with our services | We will process your personal data until you have a user account or an active service contract. If you delete your user account or service contract is terminated, we will process your personal data for an additional period of 5 years from the date of deletion. |
| Patient data: Book a visit or organize a medical exam | We will process your personal data until you have a user account. If you delete your user account, we will process your personal data for an additional period of 5 years. |
| Technical information and statistics | We will process your personal data until you have a user account. If you delete your user account, we will process your personal data for an additional period of 5 years. |
| Marketing | We will process your personal data until you withdraw your consent for marketing purposes, included in this Privacy Policy or object to the processing of your personal data. To withdraw your consent, please contact dpo@yinflow.life. |
| Complaints | We will process your personal data for 5 years after you have submitted a complaint. |
| Health data storage functionality for sharing with health professionals | The health data included in your health profile will be deleted after the account is deactivated or if you revoke your consent. The rest of the data will be kept for 5 years after you delete the Health Profile or your account. |
| Medical records | The length of time a medical record is kept in Brazil for 20 years, in accordance with Law 13,787/18, which regulates the digitization and use of computerized systems for keeping, storing, and handling patient records. |
| What is done with my data after 20 years? | According to Law No. 13,787, dated December 27, 2018: “Article 6 After a minimum period of 20 (twenty) years has elapsed from the last record, paper and digitized medical records may be deleted. § 1 Differentiated deadlines for keeping a patient record, on paper or digitized, may be fixed by regulation, according to the potential for use in studies and research in the areas of health, human and social sciences, as well as for legal and evidentiary purposes. § 2 Alternatively to elimination, the medical record may be returned To the patient . § 3 The deletion process must protect the patient's privacy and the confidentiality and confidentiality of the information. § 4 The final destination of all medical records and their disposal will be recorded in the form of a regulation. § 5 The provisions of this article apply to all patient records, regardless of their form of storage, including those microfilmed and those archived electronically on an optical medium, as well as those consisting of documents originally generated and maintained electronically.” |
6. Cookie Policy
6.1. Cookies are small files downloaded to your computer or other device that you use to navigate our site. Most sites use cookies. A cookie typically includes the following information: the name of the site from which it came; how long the cookie will remain on your computer or device; and a value (generally a randomly generated unique number). Some cookies may include additional data, in particular related to your time zone or language used for navigation.
6.2. This topic describes what information we collect, how we use it, and why we sometimes need to store cookies. We will also share how you can prevent these cookies from being stored, however, this may degrade or make certain elements of the site's functionality dysfunctional.
6.3. Some cookies are always on when you visit us and you cannot turn them off unless you change your browser settings. We call these necessary cookies. We use them to ensure that our digital services work properly and allow the use of functionalities, such as user login, account management, and persistence of data and system states.
6.4. We also use functional cookies to make your experience more user-friendly, in particular to remember and store your information on our sites and to personalize the content of our services.
6.5. We also use performance cookies to observe how our services are used and obtain usage statistics.
6.6. We also use third-party cookies. These cookies may track how you use different sites, including ours. For example, you may obtain cookies from a social media company when you register on our site using a social media plugin for authentication or when you simply visit a site containing generators of these cookies. If you wish, you can disable these marketing cookies, as set out on our site. If you wish, you can disable these cookies, also having access to our Yinflow.Life Data Protection Officer available at the e-mail address: dpo@yinflow.life.
6.2. This topic describes what information we collect, how we use it, and why we sometimes need to store cookies. We will also share how you can prevent these cookies from being stored, however, this may degrade or make certain elements of the site's functionality dysfunctional.
6.3. Some cookies are always on when you visit us and you cannot turn them off unless you change your browser settings. We call these necessary cookies. We use them to ensure that our digital services work properly and allow the use of functionalities, such as user login, account management, and persistence of data and system states.
6.4. We also use functional cookies to make your experience more user-friendly, in particular to remember and store your information on our sites and to personalize the content of our services.
6.5. We also use performance cookies to observe how our services are used and obtain usage statistics.
6.6. We also use third-party cookies. These cookies may track how you use different sites, including ours. For example, you may obtain cookies from a social media company when you register on our site using a social media plugin for authentication or when you simply visit a site containing generators of these cookies. If you wish, you can disable these marketing cookies, as set out on our site. If you wish, you can disable these cookies, also having access to our Yinflow.Life Data Protection Officer available at the e-mail address: dpo@yinflow.life.
7. How We Use Cookies
7.1. We use cookies for a variety of reasons detailed below. To make the most of our site, we recommend that you configure your device to accept all cookies. However, using your device settings, you can disable or limit certain types of cookies. We use cookies to:
- Provide you with a better experience: cookies are used to improve your online experience. They can help in different ways, including: ensuring that our sites load faster, keeping you connected, even on different devices, making logins faster and more accessible, remembering your details, remembering the way you used our service previously, allowing you to schedule an appointment or session with a healthcare professional more quickly and accessible, or making sure that our pages are optimized for your browser or device.
- Adjust our services to your preferences: cookies can help us present you with content that better meets your interests and preferences. Cookies also help us to personalize our site for you.
- Improve security: we use some cookies to ensure the security of our platform.
- Improve our sites: we use cookies to improve our services and predict the way in which users use our sites to make them better for our users.
- Marketing: we use some cookies to inform advertising algorithms for our services and other platforms. We use these cookies in cooperation with our marketing partners (Google and Meta).
7.2. We use Third-Party Cookies to pursue our legitimate interests and make our sites better for our users. Below we detail more about this sharing.
- We use Google Analytics - We use Google Analytics. Google Analytics is widely used by sites around the world. This tool helps us understand, predict, and adjust our sites for our users and helps us manage our databases and improve our SEO (Search Engine Optimization).
- Other advertising and data analysis platforms, connected to Google Analytics through the Google Tag Manager tool. The processing of cookies by these tools has the sole purpose of helping us to know if the content that we provide through our communication channels is interesting to you and also to be able to personalize the content of our communication.
- We also use third-party cookies to measure the use of our site. In particular, these cookies may record how much time you spend on our site and how you navigate.
- We also use third-party cookies to test our new features and products. These cookies help us ensure that you receive a consistent experience of our services.
- We also use social media authentication buttons and/or third-party site accounts. For these features to work properly, it is necessary to write and read cookies.
- We use technical solutions provided by Meta, Google and others to better adapt our services and offer a better user experience on our site and better performance of our communications on those platforms.
7.3. Depending on the type of cookie, some of them are stored for a short period, while others are stored for longer periods.
| Cookie | Expiration Date | Validade (dias) |
|---|---|---|
| Under construction | Under construction | 730 |
| _clsk | Identificador de sessão para análise de comportamento e navegação. | 1 |
| _fbp | Identificador utilizado pelo Facebook para entrega de publicidade personalizada. | 90 |
| _ga | Identificador único para análise de visitas pelo Google Analytics. | 730 |
| _ga_408ZJWRP70 | Cookie associado ao Google Analytics para análise avançada de comportamento. | 730 |
| _gcl_au | Utilizado pelo Google AdSense para experimentar a eficiência de publicidade em sites. | 90 |
| ANONCHK | Utilizado pela Microsoft Clarity para verificação de autenticação e análise de uso. | 1 |
| FPAU | Identificador para análise de audiência e performance de anúncios. | 90 |
| FPID | Identificador persistente para análise de performance e personalização de experiência. | 730 |
O período de validade representa o tempo máximo que o cookie poderá permanecer armazenado no seu navegador, salvo se você optar por removê-lo manualmente antes desse prazo.
7.4. Utilizamos cookies de sessão - esses cookies autenticam seu navegador em nossos sistemas, e caso você esteja usando um computador ou celular compartilhado, recomendamos que exclua os cookies de seu navegador ao terminar sua sessão.
7.5. Utilizamos cookies persistentes - esses cookies permanecem armazenados mesmo que o seu navegador seja fechado ou seu dispositivo seja desligado, e estão ativos por um tempo definido no cookie. Usamos cookies persistentes quando precisamos saber quem você é para mais de uma sessão de navegação. Por exemplo, usamos para lembrar suas preferências para a próxima vez que você visitar ou caso tenha realizado o agendamento de uma consulta.
7.6. Você pode impedir a configuração de cookies ajustando as configurações do seu navegador. Você pode encontrar instruções sobre como fazer isso na tabela abaixo. Esteja ciente de que a desativação de cookies afetará a funcionalidade deste e de muitos outros sites que você visitar. A desativação de cookies geralmente resultará também na desativação de certas funcionalidades e recursos de nossos serviços. Portanto, recomenda-se que você não desabilite cookies para não prejudicar as funcionalidades. Caso deseje fazê-lo, poderá gerenciá-los da seguinte forma:
7.5. Utilizamos cookies persistentes - esses cookies permanecem armazenados mesmo que o seu navegador seja fechado ou seu dispositivo seja desligado, e estão ativos por um tempo definido no cookie. Usamos cookies persistentes quando precisamos saber quem você é para mais de uma sessão de navegação. Por exemplo, usamos para lembrar suas preferências para a próxima vez que você visitar ou caso tenha realizado o agendamento de uma consulta.
7.6. Você pode impedir a configuração de cookies ajustando as configurações do seu navegador. Você pode encontrar instruções sobre como fazer isso na tabela abaixo. Esteja ciente de que a desativação de cookies afetará a funcionalidade deste e de muitos outros sites que você visitar. A desativação de cookies geralmente resultará também na desativação de certas funcionalidades e recursos de nossos serviços. Portanto, recomenda-se que você não desabilite cookies para não prejudicar as funcionalidades. Caso deseje fazê-lo, poderá gerenciá-los da seguinte forma:
| Navigator | Link to Settings | How you can manage cookies |
|---|---|---|
| Google Chrome | You must click on three dots that are at the top of the right side and open “settings”. On the setup site, click on “security and privacy” to manage cookies. | |
| Safari | You must go to the “preferences” settings page and click on “security”. In the “security” section, you can manage your cookies. | |
| Microsoft Edge | You must click on three dots that are at the top of the right side and open “settings”. On the setup site, click on “privacy, search, and services” to manage cookies. | |
| Mozilla Firefox | You must click on three bars that are at the top of the right side and open “options”. On the options site, click on “security and privacy” to manage cookies. |
8. How to Get a Copy of My Data
8.1. To obtain a copy of any of your personal data (s) in our databases, please contact dpo@yinflow.life from an email that you have already used on our sites.
9. How to Delete My Data
9.1. Here, you can better understand how to exercise your rights under the General Personal Data Protection Act (LGPD) and the condition for the portability of patient records.
9.2. The user may have access to their data and request their rectification by means of a formal request made from the email associated with the data in question to the email address dpo@yinflow.life.
9.3. Through the YINFLOW service channel, the USER may also request: (i) the limitation of the use of their personal data; (ii) express their opposition to the use of their personal data; or (iii) request the elimination of their personal data collected by YINFLOW, provided that any contractual relationship between the USER and YINFLOW has ended, that there is no purpose of use that would legitimate the treatment and that the minimum legal period related to the retention of the data has elapsed.
9.4. In view of the role of Operator that Yinflow.Life plays in relation to patient data, the portability of medical record data must be requested by the patient himself from the health professional who treats him or the clinic where he performs health treatment, responsible for storing the data from the medical records.
9.5. Yinflow.Life processes personal data in accordance with the best information security practices and, in particular, stores them in the Amazon Web Services cloud, which applies the most advanced information security techniques available on the market, and is certified in compliance with all security requirements determined by ISO 27018, the code of international best practices for the protection of personal data in the cloud and others. The full list of certificates and protocols adhered to by Amazon Web Services is available at: AWS Compliance.
9.6. Yinflow.Life itself also applies technical and administrative measures to protect personal data from unauthorized access and from accidental or illegal situations of destruction, loss, alteration, communication or dissemination, taking into account the structure, scale and volume of its operations, as well as the sensitivity of the data processed and the probability and severity of the damages for the data subjects. Among these measures, the use of SALT techniques, CAPTCHAs for password coding, backup, anonymization, data segregation, and control of access to data based on the need and permission granted by the USER stands out.
9.2. The user may have access to their data and request their rectification by means of a formal request made from the email associated with the data in question to the email address dpo@yinflow.life.
9.3. Through the YINFLOW service channel, the USER may also request: (i) the limitation of the use of their personal data; (ii) express their opposition to the use of their personal data; or (iii) request the elimination of their personal data collected by YINFLOW, provided that any contractual relationship between the USER and YINFLOW has ended, that there is no purpose of use that would legitimate the treatment and that the minimum legal period related to the retention of the data has elapsed.
9.4. In view of the role of Operator that Yinflow.Life plays in relation to patient data, the portability of medical record data must be requested by the patient himself from the health professional who treats him or the clinic where he performs health treatment, responsible for storing the data from the medical records.
9.5. Yinflow.Life processes personal data in accordance with the best information security practices and, in particular, stores them in the Amazon Web Services cloud, which applies the most advanced information security techniques available on the market, and is certified in compliance with all security requirements determined by ISO 27018, the code of international best practices for the protection of personal data in the cloud and others. The full list of certificates and protocols adhered to by Amazon Web Services is available at: AWS Compliance.
9.6. Yinflow.Life itself also applies technical and administrative measures to protect personal data from unauthorized access and from accidental or illegal situations of destruction, loss, alteration, communication or dissemination, taking into account the structure, scale and volume of its operations, as well as the sensitivity of the data processed and the probability and severity of the damages for the data subjects. Among these measures, the use of SALT techniques, CAPTCHAs for password coding, backup, anonymization, data segregation, and control of access to data based on the need and permission granted by the USER stands out.
7.4. We use session cookies - these cookies authenticate your browser to our systems, and if you're using a shared computer or cell phone, we recommend that you delete the cookies from your browser at the end of your session.
7.5. We use persistent cookies - these cookies remain stored even if your browser is closed or your device is turned off, and are active for a time defined in the cookie. We use persistent cookies when we need to know who you are for more than one browsing session. For example, we use it to remember your preferences for the next time you visit or if you scheduled an appointment.
7.6. You can prevent the setting of cookies by adjusting your browser settings. You can find instructions on how to do this in the table below. Please be aware that disabling cookies will affect the functionality of this and many other sites you visit. Disabling cookies will generally also result in the deactivation of certain functionalities and features of our services. Therefore, it is recommended that you do not disable cookies so as not to impair functionality. If you wish to do so, you can manage them as follows:
7.5. We use persistent cookies - these cookies remain stored even if your browser is closed or your device is turned off, and are active for a time defined in the cookie. We use persistent cookies when we need to know who you are for more than one browsing session. For example, we use it to remember your preferences for the next time you visit or if you scheduled an appointment.
7.6. You can prevent the setting of cookies by adjusting your browser settings. You can find instructions on how to do this in the table below. Please be aware that disabling cookies will affect the functionality of this and many other sites you visit. Disabling cookies will generally also result in the deactivation of certain functionalities and features of our services. Therefore, it is recommended that you do not disable cookies so as not to impair functionality. If you wish to do so, you can manage them as follows:
10. General Provisions
10.1. Here you will find some general information, such as the contact of the Data Protection Officer (e-mail: dpo@yinflow.life) from Yinflow.Life and that, if one clause is found to be invalid, the others will automatically remain valid, without the need for further communication.
10.2. Yinflow.Life does not use any type of automated decision that impacts the USER.
10.3. Yinflow.Life reserves the right to change the content of this Privacy Policy at any time, depending on the purpose or need, such as for the adaptation and legal compliance of a provision of law or regulation that has equivalent legal force, and it is up to the USER to verify it every time they access Yinflow.Life.
10.4. If there are updates to this document and which necessarily require a new collection of consent, Yinflow.Life will notify the USER through the contact means provided by the USER.
10.5. In case of any doubt regarding the provisions contained in this Privacy Policy or need to contact the Yinflow.Life Data Protection Officer (DPO), the USER may contact the Owner's Service Channel at the email address dpo@yinflow.life.
10.6. If third-party companies process any data collected by Yinflow.Life, they must respect the conditions stipulated here and the best information security practices.
10.7. If any provision of this Privacy Policy whether considered illegal or illegitimate by the authority of the location where the USER resides, the other conditions will remain in full force and take effect.
10.8. The USER recognizes that any communication made by any electronic form is valid as documentary evidence and is effective and sufficient for the disclosure of any matter to which it refers, the services provided by Yinflow.Life, as well as the conditions of their provision or any other matter addressed therein, subject to the expressly different provisions provided for in this Privacy Policy.
10.2. Yinflow.Life does not use any type of automated decision that impacts the USER.
10.3. Yinflow.Life reserves the right to change the content of this Privacy Policy at any time, depending on the purpose or need, such as for the adaptation and legal compliance of a provision of law or regulation that has equivalent legal force, and it is up to the USER to verify it every time they access Yinflow.Life.
10.4. If there are updates to this document and which necessarily require a new collection of consent, Yinflow.Life will notify the USER through the contact means provided by the USER.
10.5. In case of any doubt regarding the provisions contained in this Privacy Policy or need to contact the Yinflow.Life Data Protection Officer (DPO), the USER may contact the Owner's Service Channel at the email address dpo@yinflow.life.
10.6. If third-party companies process any data collected by Yinflow.Life, they must respect the conditions stipulated here and the best information security practices.
10.7. If any provision of this Privacy Policy whether considered illegal or illegitimate by the authority of the location where the USER resides, the other conditions will remain in full force and take effect.
10.8. The USER recognizes that any communication made by any electronic form is valid as documentary evidence and is effective and sufficient for the disclosure of any matter to which it refers, the services provided by Yinflow.Life, as well as the conditions of their provision or any other matter addressed therein, subject to the expressly different provisions provided for in this Privacy Policy.
11. Information, Questions, Suggestions and Complaints
11.1. In the case of information, questions, suggestions and complaints regarding matters not related to data, users may contact Yinflow.Life via e-mail falecom@yinflow.life, where emails will be answered during business hours from Monday to Friday within 72 hours.
12. Applicable Law and Jurisdiction
12.1. This document will be governed and interpreted according to Brazilian law, in the Portuguese language, and the registered office of the City of São Paulo will be elected with respect to the data and Application of the LGPD and the jurisdiction of the Capital district to settle any dispute or controversy involving this document, unless specifically provided for personal, territorial or functional competence by applicable law.
12.2. The user is aware that services provided outside Brazilian territory will have their jurisdiction and application of laws, the jurisdiction of the country of purchase or provision of services that will be contracted outside Brazilian jurisdiction.
12.3. Except in cases where otherwise indicated, the foreign company YINFLOW LLC, a partner of YINFLOW LTDA, holds intellectual property rights to all proprietary material posted on Yinflow.Life tools and applications, operated by YINFLOW LTDA and partner health professionals, as it holds all intellectual property rights reserved in accordance with the law.
12.2. The user is aware that services provided outside Brazilian territory will have their jurisdiction and application of laws, the jurisdiction of the country of purchase or provision of services that will be contracted outside Brazilian jurisdiction.
12.3. Except in cases where otherwise indicated, the foreign company YINFLOW LLC, a partner of YINFLOW LTDA, holds intellectual property rights to all proprietary material posted on Yinflow.Life tools and applications, operated by YINFLOW LTDA and partner health professionals, as it holds all intellectual property rights reserved in accordance with the law.
Cancellation and Refund Policy
Hello! If you've made it this far, you probably have a question or need about canceling, rescheduling, or requesting a refund for one of our services.
We understand that unforeseen events happen, and we're here to help you find what you're looking for.
To make your search as easy as possible, we have developed the Summary table below which demonstrates how we handle each situation:
We understand that unforeseen events happen, and we're here to help you find what you're looking for.
To make your search as easy as possible, we have developed the Summary table below which demonstrates how we handle each situation:
| Situation | Right to Full Refund | Right to Reschedule | It applies to |
|---|---|---|---|
| Cancellation within 7 days of purchase and at least 12 hours before booking | Medical Consultation Therapy Plan | ||
| Cancellation after 7 days of purchase | Medical Consultation Therapy Plan | ||
| Cancellation of emergency medical appointments | Medical Consultation | ||
| No-show or rescheduling/late cancellation (less than 2 hours before booking) | (with a no-show fee) | Medical Consultation Therapy Plan | |
| Non-appearance of the health professional or rescheduling/late cancellation of the same (less than 2 hours before the appointment) | (Free of charge) | Medical Consultation Therapy Plan | |
| Technical failures, natural disasters, acute health problems, death/serious illness in the family | Medical Consultation Therapy Plan | ||
| Dissatisfaction with the service provided | Contact support at falecom@yinflow.life and we will treat your case individually. | It will depend on the analysis of the case. | Medical Consultation Therapy Plan |
1. Cancellation and Refund Policy
Todas as consultas médicas ou sessões de terapia podem ser canceladas a qualquer momento – desde que antes do horário agendado – seguindo as regras abaixo:
Em caso de cancelamento em até 7 dias corridos da data da compra e com pelo menos 12h de antecedência do agendamento, é possível solicitar o reembolso integral ou o reagendamento, com exceção às consultas de urgência. Neste tipo de atendimento, não há reembolso e nem direito à reagendamento em caso de cancelamento tardio (em menos de 2h do horário agendado) ou não comparecimento.
Em caso de cancelamento em até 7 dias corridos da data da compra e com pelo menos 12h de antecedência do agendamento, é possível solicitar o reembolso integral ou o reagendamento, com exceção às consultas de urgência. Neste tipo de atendimento, não há reembolso e nem direito à reagendamento em caso de cancelamento tardio (em menos de 2h do horário agendado) ou não comparecimento.
- In case of rescheduling, the same must be done at least 2 hours in advance of the scheduled date. Otherwise, it will be considered a no-show, subject to the terms of item 2.
- Consultations that have already been rescheduled at least once cannot be rescheduled again, only canceled following the rules in this section.
In case of cancellation of a doctor's appointment after 7 calendar days from the date of purchase refunds are not allowed, only rescheduling.
- In case of rescheduling, the same must be done at least 2 hours in advance of the scheduled date. Otherwise, it will be considered a no-show, subject to the terms of item 2.
To cancel or reschedule an appointment, go to the page Schedules, from the Yinflow.Life App app, locate the appointment and tap the “Reschedule” button. Note that only eligible schedules will have this button available. If you have any questions, please contact our host team by clicking here.
Emergency medical appointments are not eligible for reimbursement or rescheduling.
Emergency medical appointments are not eligible for reimbursement or rescheduling.
1.2. Reembolso de Sessões de Terapia
2. No-Show or Rescheduling/Late Cancellation Policies
For Patients
In the event of a no-show or late rescheduling/cancellation (less than 2 hours in advance) by the patient, the patient will lose the right to a refund. Rescheduling, on the other hand, will only be allowed upon payment of a no-show fee, equivalent to 50% of the amount paid at the consultation.
In the event of a no-show or late rescheduling/cancellation (less than 2 hours in advance) by the patient, the patient will lose the right to a refund. Rescheduling, on the other hand, will only be allowed upon payment of a no-show fee, equivalent to 50% of the amount paid at the consultation.
For Health Professionals
In the event of a no-show or rescheduling/cancellation by the health professional, the patient may choose one of the options below:
In the event of a no-show or rescheduling/cancellation by the health professional, the patient may choose one of the options below:
- Reschedule the appointment at no additional cost;
- Cancel the appointment and get a full refund of the amount paid.
3. Rescheduling by the Health Professional
Our healthcare professionals are unable to reschedule appointments or therapy sessions. In this case, they are told to cancel events.
4. Delay Policies
For Patients
If, for any reason, the patient is late for the doctor's appointment or therapy session, the policy to be followed will be:
If, for any reason, the patient is late for the doctor's appointment or therapy session, the policy to be followed will be:
- Delays of up to 15 minutes: The consultation or session may be held, with respect for the remaining time of the consultation or session. There will be no extension of time.
- Delays of more than 15 minutes: It will be considered a no-show, and the no-show policies are applied (see item 2).
For Health Professionals
If, for any reason, the health professional is late for the doctor's appointment or therapy session, the policy to be followed will be:
If, for any reason, the health professional is late for the doctor's appointment or therapy session, the policy to be followed will be:
- Delays of up to 15 minutes: The consultation or session may be held, with respect for the remaining time of the consultation or session. If necessary, the appointment can be rescheduled at no additional cost to the patient.
- Delays of more than 15 minutes: The patient may choose to reschedule the appointment at no additional cost or cancel the appointment with a full refund of the amount paid.
5. Cancellation of a Long-Term Plan
Yinflow.Life's personalized therapy plans offer exclusive benefits, including discounts proportional to the length and frequency of the sessions chosen. These discounts aim to make therapeutic accompaniment more affordable and reward commitment to the plan.
We recommend that you consult the copy of the contract sent to the email used to register the Yinflow.life platform, where all the details about the cancellation conditions and calculation of the fine are described. For additional questions or support, contact our Care Team by email falecom@yinflow.life.
6. Emergencies and Exceptions
We recognize that there are exceptional circumstances that may prevent compliance with these policies. In these situations, the right to a refund in the event of a no-show will be maintained in the event of any of the following exceptions:
- Technical Problems: Failures in the telehealth software or connection/equipment problems on the part of the health professional that make it impossible to carry out the consultation.
- Natural Disasters: Events that significantly affect local infrastructure, making it impossible to access telehealth.
- Acute Health Problems: Emergency situations or sudden worsening of health that prevent attendance at the appointment.
- Death or Serious Illness in the Family: Situations that require immediate patient attention outside the consultation.
In case of emergencies and exceptions, send a message to the Care Team by clicking here.
7. Dissatisfaction with the Service Provided
The satisfaction of our patients is a fundamental priority. If for any reason there is dissatisfaction with the service received, we are here to listen to you and find a fair solution. Please send a detailed email to falecom@yinflow.life explaining the situation and the reason for your dissatisfaction. Our team will carefully review your case and determine if there is justification for a refund and/or rescheduling, as well as the conditions under which these could be granted.
Patient Services Agreement
Este Patient Services Contract Term (“Terms”) establishes the conditions for the use of the YINFLOW.LIFE platform, operated by YINFLOW LLC, a company domiciled abroad, registered with the CNPJ 53.391.012/0001-50, and YINFLOW LTDA, a Brazilian company, registered with the CNPJ under number 42.516.954/0001-00 and registered with the Federal Council of Medicine (CFM) under number XXXX hereinafter jointly referred to as “YINFLOW.LIFE HEALTH PROFESSIONALS”, for the contracting of telehealth services of partner health professionals (” DE”) by patients (“PATIENT”).
IT IS ESSENTIAL THAT YOU READ THESE TERMS AND CONDITIONS CAREFULLY. BY SELECTING “I HAVE READ AND AGREE”, YOU ACCEPT ALL OF THE TERMS DESCRIBED HERE. IF YOU DO NOT AGREE, YOU WILL NOT BE ABLE TO USE THE YINFLOW.LIFE PLATFORM OR CONTRACT TELEHEALTH SERVICES FROM HEALTH PROFESSIONALS.
IT IS ESSENTIAL THAT YOU READ THESE TERMS AND CONDITIONS CAREFULLY. BY SELECTING “I HAVE READ AND AGREE”, YOU ACCEPT ALL OF THE TERMS DESCRIBED HERE. IF YOU DO NOT AGREE, YOU WILL NOT BE ABLE TO USE THE YINFLOW.LIFE PLATFORM OR CONTRACT TELEHEALTH SERVICES FROM HEALTH PROFESSIONALS.
1. From the Premises of This Contract
1.1. YINFLOW.LIFE is a platform whose purpose is to connect you, the patient, with health professionals in order to facilitate the provision of health care services in treatments that may be comprehensive, possibly acting from symptom to cause in health conditions that may include but are not limited to anxiety, burnout, chronic stress, chronic pain; ADHD (Attention Deficit Hyperactivity Disorder) and insomnia. On our platform, you can find a list of health professionals selected based on rigorous criteria and guided by the practices of humanization in health, medicine based on modern and updated evidence. With these health professionals, the patient is able to schedule and carry out appointments or therapy sessions and receive clinical follow-up. In addition, we have a reception team capable of helping patients navigate the platform and obtain advice on the import of medicines and cannabidiol-based products, if prescribed by a physician responsible for the patient, whether associated with the platform or not.
1.2. This contract term for products and services is in line with our Terms of Use (https://yinflow.life/#termos-de-uso), our Privacy Policy (https://yinflow.life/#politica-de-privacidade) and Code of Ethics (https://.yinflow.life/codigo-de-etica), and was prepared in accordance with Federal Law No. 12,965, of April 23, 2014 (Internet Civil Framework), and with Federal Law No. 13,709, of August 14, 2018 (Personal Data Protection Act). YINFLOW LTDA, a participant in YINFLOW.LIFE, is the company that holds and processes your data, and is therefore the party responsible for the privacy of these data and is committed, together with the other YINFLOW.LIFE participants, to the permanent maintenance of the protection of the fundamental right to privacy and appropriate use of the data preserved in its technological environment.
1.3. YINFLOW.LIFE guarantees that it is committed to the fairness of our services and the protection of your data. YINFLOW LTDA has technology for processing, maintaining and storing health data, in accordance with Federal Law No. 12,965 of April 23, 2014 (Civil Framework of the Internet), with Federal Law No. 13,709, of August 14, 2018, LGPD (General Personal Data Protection Law), good practices and resolutions established by the health councils covered by YINFLOW.LIFE. For further clarification on how we use and process your data, we strongly recommend that you take a few minutes to read our Terms of Use, Privacy Policy and Code of Ethics mentioned above.
1.4. YINFLOW.LIFE services, provided exclusively via the internet, include:
- Combined office and administrative support services;
- Intermediation and brokerage activities for services and businesses in general, except real estate;
- Development and licensing of non-customizable computer programs; Preparation of documents and specialized administrative support services not specified above;
- Teleservice activities;
- Development of custom computer programs; Development and licensing of customizable computer programs;
- Data processing, application service providers and Internet hosting services;
- Internet portals, content providers and other information services;
- Professional and management development training.
1.5. The intermediation of services, mentioned in item 1.5.2, now contracted, will include the use of digital information, communication and data processing technology aimed at performing the following final services by health professionals, in isolation or in combination, according to the needs of the patients treated by the CONTRACTED PARTY:
- Medical Consultations (Regular or Emergency).
- Occupational Therapy Sessions.
- Psychotherapy sessions.
Therefore, the medical service itself, remote or face-to-face, is an exclusive provision of the health professional intermediated by the YINFLOW.LIFE platform. Thus, the issuance of invoices relating to medical services will be carried out by the CNPJ of the health professional responsible for the care.
1.6 The services may be paid by payment methods such as: credit card, Pix and bank slip, and will be processed by a payment processing company contracted by the same and duly able to provide a secure environment for the processing of sensitive financial data, such as credit card number, expiration date and security code, which YINFLOW.LIFE does not access and does not store.
1.7. In case of questions, suggestions and complaints, users may contact YINFLOW.LIFE at the e-mail falecom@yinflow.life, where the emails will be answered as soon as possible.
2. Of the General Provisions
2.1. The fundamental rights provided for in Brazilian law for care using digital technologies will be observed and respected with due zeal by all those involved in the provision of services: employees, suppliers, health professionals, and others.
2.2.1 The fundamental rights mentioned above include the right to:
- Compliance with the usual regulatory and ethical standards of face-to-face service.
- Autonomy of the health professional;
- Free and informed consent of the patient;
- Refuse telehealth care, considering that
Face-to-face medical consultation remains the gold standard, a reference in patient care, with the guarantee of face-to-face care whenever requested. In this case, the patient should not hire YINFLOW.LIFE and should seek face-to-face medical care, since telemedicine does not replace face-to-face care. - Dignity and appreciation of the health professional;
- Safe and quality patient care;
- Data confidentiality;
- Promoting the universalization of Brazilians' access to health actions and services;
- Strict observance of the legal attributions of each profession;
- Legal liability of the data controller in accordance with the General Data Protection Act (LGPD).
2.2 CONTRACTORS “expressly consent” to the receipt of documents, related to their own health, produced during service on our platform. These documents may include:
- Medical reports.
- Electronic prescriptions
- Attestations
- Teleservice activities;
- Exam requests
- Reports and others.
They will be sent by YINFLOW LTDA to the email address provided when you registered at the time of booking or merely registering with one of the technologies added to YINFLOW.LIFE. Access to the e-mail box provided upon registration must be for the private and exclusive use of the patient or their legal guardian, due to the potentially sensitive nature of the data that may be sent.
2.3. The documents mentioned in item 2.2 will contain the following data:
- Identification of the health professional:
- Compliance with the usual regulatory and ethical standards of face-to-face service.
- Full name.
- Registration with the regional professional council
- Address
- Specialist Qualification Record (RQE), in case of connection with a specialty or area of expertise;
- Professional's digital signature.
- Patient identification:
- Full name
- Date and time;
3. Our Services
In addition to being a right of all Brazilian consumers, it is our duty, according to our code of ethics, to provide all information on all our products and services, which will be described in detail below, except for their values, which may vary and must be consulted at the time of hiring on the respective service page.
3.1. Medical Consultation Service
An online consultation with an experienced doctor that will include mental health and/or chronic pain, generously lasting up to 50 minutes.
Key attributes:
- Online in a secure environment appropriate to the LGPD.
- Duration of up to 50 minutes.
- Choose from selected professionals oriented to humanization.
Not included:
- Return enquiry.
- In-person consultation.
3.2. Emergency Medical Consultation Service
An online consultation for urgent mental health and chronic pain situations, with appointments within 48 hours, depending on availability. Ideal for patients who need assistance as soon as possible and do not want to choose the professional.
Key attributes:
- Online in a secure environment appropriate to the LGPD.
- Duration of up to 50 minutes.
- Assistance with the doctor on duty, with appointments within 48 hours.
Not included:
- Professional choice.
3.3. Subscription Psychotherapy Service
Online psychotherapy service that may involve the use of the Cognitive Behavioral Therapy approach, depending on the therapist's discretion. Different monthly subscription plans are available to better meet the health professional's recommendation and patient conditions.
Key attributes:
- Subscription plans with 1 biweekly session, 1 session per week or 2 sessions per week, with the possibility of changing therapy service modalities within the same plan.
- Cancellation with full refund within 7 days of purchase starting before the second session, according to the Cancellation and Refund Policy.
- Optional use of exclusive therapeutic tools.
Not included:
- Cumulative factor for non-use: If the subscriber is unable to attend a session within the month, it will not be carried over to the next one. However, they may reschedule sessions at any time, as long as they are within the corresponding month, in accordance with the current Refund and Cancellation Policy, available at https://yinflow.life/#politica-de-cancelamento-e-reembolso.
3.4. Subscription Occupational Therapy Service
Online occupational therapy services that may involve the use of exclusive approaches for the preparation of a life plan and routine, depending on the therapist's discretion. Different monthly subscription plans are available to better meet the recommendation of the health professional and the patient's conditions.
Key attributes:
- Subscription plans with 1 biweekly session, 1 session per week or 2 sessions per week, with the possibility of changing therapy service modalities within the same plan.
- Cancellation with full refund within 7 days of purchase starting before the second session, according to the Cancellation and Refund Policy.
- Optional use of exclusive therapeutic tools.
Not included:
Cumulative factor for non-use: If the subscriber is unable to attend a session within the month, it will not be carried over to the next one. However, they may reschedule sessions at any time, as long as they are within the corresponding month, in accordance with the current Refund and Cancellation Policy, available at https://yinflow.life/#politica-de-cancelamento-e-reembolso.
3.5 Cannabis Product Import Concierge Service
A specialized assistance service for importing cannabis-based products, according to a medical prescription, aimed at importing them in a more easy, regular and cost-effective manner with regard to the price of the prescribed product and shipping.
Key attributes:
- Specialized assistance in importing cannabis-based products, if prescribed, via chat.
- Service provided by professionals oriented to reception and humanized treatment.
- Assistance only for patients with a doctor's prescription.
4. Cancellation and Refund Policy
4.1. Cancellations and other events that generate cancellations, such as reschedules, no-shows and other adverse events that may generate refundable situations, will be treated in accordance with our Cancellation and Refund Policy available at: https://yinflow.life/#politica-de-cancelamento-e-reembolso.
5. Term
The term of this contract will be effective from the date of signature and for an indefinite period. If there is no interest in continuing to provide the service, it must be communicated via email to the address falecom@yinflow.life, a distraction request at least 30 (thirty) days in advance.
6. From the Forum
The parties choose the jurisdiction of the São Paulo Capital Circumscription to resolve any doubts arising from this contract, expressly renouncing any other, however privileged.