Júnia Cordeiro
Clinical Board - CREFITO 3/1048-TO
For questions about canceling, rescheduling, reimbursing, or delaying medical appointments and therapies, visit: Cancellation and Refund Policies
If you already have a healthcare plan and want to make an appointment with Yinflow.Life, know that it is possible to request reimbursement from your operator after using our services.
We ask that you read the information below carefully to facilitate your process of obtaining a refund:
- Before scheduling your appointment on our platform, contact your health insurance to understand how the reimbursement process works and what documents will be required by them.
- After your medical consultation at Yinflow.Life, request your receipt and invoice from the professional who treated you. Don't worry, our health professionals issue a receipt and invoice, mandatory documents that are normally required in the reimbursement process from health care providers in Brazil.
- In addition, some health plans have requested the number of the CNES (National Register of Health Establishments) to proceed with reimbursement. If your health provider makes this requirement, it is important to stress that, according to the ANS - National Supplementary Health Agency, operators cannot require that the health professional be registered with the CNES for reimbursement, as described in this publication here. However, even if it is not mandatory, Yinflow.Life still strives to ensure that all our contracted professionals already have this registration, in order to facilitate your reimbursement process.
If you need assistance, contact your operator or talk to our host team. Our team is willing to answer all your questions and help with whatever you need.
This could happen because of a Google privacy rule that prevents events from being automatically added to your calendar. To ensure that your events are added correctly, follow the steps below:
1. Open the confirmation email for your appointment.
2. Click the “Add to calendar” button.
3. In the window that opens, click “Add to Google Calendar”.
4. Make sure you're signed in to the correct Google account.
5. Click “Save” to add the event to your calendar.
6. Be sure to tap the “Yes” button if prompted to confirm the addition.
If the problem persists, talk to the care team.
Júnia Cordeiro
Clinical Board - CREFITO 3/1048-TO
For questions about canceling, rescheduling, reimbursing, or delaying medical appointments and therapies, visit: Cancellation and Refund Policies
Recurring sessions are scheduled at the time of signing up for the chosen plan. See the step by step:
1. Access the link for your preferred therapy
2. Choose the plan you want to try (1 biweekly session or 1 session per week)
3. Choose the professional that best identifies you (it is possible to change professionals later, if necessary)
4. Select the day and time of the session
5. Review your details and click “Confirm”
6. On the payment screen, enter your card details. Don't worry, you have 7 days to try a session before being charged and you can cancel your subscription at any time.
7. When you confirm payment, the recurring sessions will appear on your calendar and the link to the sessions will be sent by email or WhatsApp.
You'll be able to manage your sessions in our app as well. Click here to download it. To change the date or time of your sessions, contact support by clicking here.
Remember that the sessions are not cumulative; if you are unable to attend a session within the month, it will not carry over to the next one. However, you can reschedule your sessions at any time, as long as they are within the corresponding month.
Automatic charges are processed conveniently and securely using the payment information provided by you during the subscription. They are debited monthly. In the case of a month with 5 weeks, the sessions remain normally scheduled, following the standard schedule, with no change in the monthly fee.
You can reschedule a session at any time by accessing our app and selecting the corresponding option.
You can cancel at any time. To cancel your plan, contact us via email falecom@yinflow.life or via WhatsApp by clicking here
To change the renewal date of your plan, contact us via email falecom@yinflow.life or via WhatsApp by clicking here
Yes, it is possible to change your plan to weekly or biweekly. You can also create a customized plan. Contact us via email falecom@yinflow.life or via WhatsApp by clicking here
To change therapists, simply access our app and select the “Change Therapist” option. You can also use your plan for both therapy modalities.
To change the renewal date of your plan, contact us via email falecom@yinflow.life or via WhatsApp by clicking here
This could happen because of a Google privacy rule that prevents events from being automatically added to your calendar. To ensure that your events are added correctly, follow the steps below:
1. Open the confirmation email for your appointment.
2. Click the “Add to calendar” button.
3. In the window that opens, click “Add to Google Calendar”.
4. Make sure you're signed in to the correct Google account.
5. Click “Save” to add the event to your calendar.
6. Be sure to tap the “Yes” button if prompted to confirm the addition.
If the problem persists, talk to the host team.
Júnia Cordeiro
Clinical Board - CREFITO 3/1048-TO
For questions about canceling, rescheduling, reimbursing, or delaying medical appointments and therapies, visit: Cancellation and Refund Policies
Automatic charges are processed conveniently and securely using the payment information provided by you during the subscription. They are debited monthly. In the case of a month with 5 weeks, the sessions remain normally scheduled, following the standard schedule, with no change in the monthly fee.
To change therapists, simply access our app and select the option “Change doctor”.
This could happen because of a Google privacy rule that prevents events from being automatically added to your calendar. To ensure that your events are added correctly, follow the steps below:
1. Open the confirmation email for your appointment.
2. Click the “Add to calendar” button.
3. In the window that opens, click “Add to Google Calendar”.
4. Make sure you're signed in to the correct Google account.
5. Click “Save” to add the event to your calendar.
6. Be sure to tap the “Yes” button if prompted to confirm the addition.
If the problem persists, talk to the host team.
Júnia Cordeiro
Clinical Board - CREFITO 3/1048-TO
For questions about canceling, rescheduling, reimbursing, or delaying medical appointments and therapies, visit: Cancellation and Refund Policies
Automatic charges are processed conveniently and securely using the payment information provided by you during the subscription. They are debited monthly. In the case of a month with 5 weeks, the sessions remain normally scheduled, following the standard schedule, with no change in the monthly fee.
To change therapists, simply access our app and select the “Change Therapist” option. You can also use your plan for both therapy modalities.
This could happen because of a Google privacy rule that prevents events from being automatically added to your calendar. To ensure that your events are added correctly, follow the steps below:
1. Open the confirmation email for your appointment.
2. Click the “Add to calendar” button.
3. In the window that opens, click “Add to Google Calendar”.
4. Make sure you're signed in to the correct Google account.
5. Click “Save” to add the event to your calendar.
6. Be sure to tap the “Yes” button if prompted to confirm the addition.
If the problem persists, talk to the care team.
| Purpose of processing | Retention period |
|---|---|
| Providing you with our services | We will process your personal data until you have a user account or an active service contract. If you delete your user account or service contract is terminated, we will process your personal data for an additional period of 5 years from the date of deletion. |
| Patient data: Book a visit or organize a medical exam | We will process your personal data until you have a user account. If you delete your user account, we will process your personal data for an additional period of 5 years. |
| Technical information and statistics | We will process your personal data until you have a user account. If you delete your user account, we will process your personal data for an additional period of 5 years. |
| Marketing | We will process your personal data until you withdraw your consent for marketing purposes, included in this Privacy Policy or object to the processing of your personal data. To withdraw your consent, please contact dpo@yinflow.life. |
| Complaints | We will process your personal data for 5 years after you have submitted a complaint. |
| Health data storage functionality for sharing with health professionals | The health data included in your health profile will be deleted after the account is deactivated or if you revoke your consent. The rest of the data will be kept for 5 years after you delete the Health Profile or your account. |
| Medical records | The length of time a medical record is kept in Brazil for 20 years, in accordance with Law 13,787/18, which regulates the digitization and use of computerized systems for keeping, storing, and handling patient records. |
| What is done with my data after 20 years? | According to Law No. 13,787, dated December 27, 2018: “Article 6 After a minimum period of 20 (twenty) years has elapsed from the last record, paper and digitized medical records may be deleted. § 1 Differentiated deadlines for keeping a patient record, on paper or digitized, may be fixed by regulation, according to the potential for use in studies and research in the areas of health, human and social sciences, as well as for legal and evidentiary purposes. § 2 Alternatively to elimination, the medical record may be returned To the patient . § 3 The deletion process must protect the patient's privacy and the confidentiality and confidentiality of the information. § 4 The final destination of all medical records and their disposal will be recorded in the form of a regulation. § 5 The provisions of this article apply to all patient records, regardless of their form of storage, including those microfilmed and those archived electronically on an optical medium, as well as those consisting of documents originally generated and maintained electronically.” |
| Cookie | Expiration Date | Validade (dias) |
|---|---|---|
| Under construction | Under construction | 730 |
| _clsk | Identificador de sessão para análise de comportamento e navegação. | 1 |
| _fbp | Identificador utilizado pelo Facebook para entrega de publicidade personalizada. | 90 |
| _ga | Identificador único para análise de visitas pelo Google Analytics. | 730 |
| _ga_408ZJWRP70 | Cookie associado ao Google Analytics para análise avançada de comportamento. | 730 |
| _gcl_au | Utilizado pelo Google AdSense para experimentar a eficiência de publicidade em sites. | 90 |
| ANONCHK | Utilizado pela Microsoft Clarity para verificação de autenticação e análise de uso. | 1 |
| FPAU | Identificador para análise de audiência e performance de anúncios. | 90 |
| FPID | Identificador persistente para análise de performance e personalização de experiência. | 730 |
| Navigator | Link to Settings | How you can manage cookies |
|---|---|---|
| Google Chrome | You must click on three dots that are at the top of the right side and open “settings”. On the setup site, click on “security and privacy” to manage cookies. | |
| Safari | You must go to the “preferences” settings page and click on “security”. In the “security” section, you can manage your cookies. | |
| Microsoft Edge | You must click on three dots that are at the top of the right side and open “settings”. On the setup site, click on “privacy, search, and services” to manage cookies. | |
| Mozilla Firefox | You must click on three bars that are at the top of the right side and open “options”. On the options site, click on “security and privacy” to manage cookies. |
| Situation | Right to Full Refund | Right to Reschedule | It applies to |
|---|---|---|---|
| Cancellation within 7 days of purchase and at least 12 hours before booking | Medical Consultation Therapy Plan | ||
| Cancellation after 7 days of purchase | Medical Consultation Therapy Plan | ||
| Cancellation of emergency medical appointments | Medical Consultation | ||
| No-show or rescheduling/late cancellation (less than 2 hours before booking) | (with a no-show fee) | Medical Consultation Therapy Plan | |
| Non-appearance of the health professional or rescheduling/late cancellation of the same (less than 2 hours before the appointment) | (Free of charge) | Medical Consultation Therapy Plan | |
| Technical failures, natural disasters, acute health problems, death/serious illness in the family | Medical Consultation Therapy Plan | ||
| Dissatisfaction with the service provided | Contact support at falecom@yinflow.life and we will treat your case individually. | It will depend on the analysis of the case. | Medical Consultation Therapy Plan |
